Helpdesk Coordinator

HELPDESK COORDINATOR

We have new exciting roles available within the our Busy helpdesk department based in kidderminster.

if you are looking for a new opportunity then this could be the one for you.

Key Responsibilities:

• Answering helpdesk calls within a maximum of 3 rings
• Raising jobs recieved via email, phone call or client system
• schedule works for engineers with your area
• Ensure Tabs our in house system is up to date at all times including latest information.
• Chase subcontractors for ETA's and updates
• Raise purchase orders upon request
• Work with Mangers & Clients within your area
• Follow escalation process ensuring jobs are completed with SLA
• Salary to be confirmed at interview.

This position will be discussed in greater detail at interview stage.

The hours available are:

Monday to Friday 08.00am to 17.00pm

If you think you are up for the challenge then please contact lorraine vaux