Renewals Administrator

Are you an organised, detail-focused administrator who thrives in a fast-paced, high-standards environment? Do you enjoy juggling deadlines, managing data, and making sure nothing slips through the cracks? Then this could be the role for you!

Join a standout name in the intellectual property world, a firm trusted by some of the UK's most exciting and recognisable brands to protect what sets them apart. With a legacy of excellence and a forward-thinking approach, this Birmingham based firm combines tradition with innovation, offering a culture where expertise is celebrated, ideas are welcomed, and people genuinely enjoy coming to work. You'll benefit from hybrid flexibility, industry-leading training, and a clear path for growth in a business that's big enough to open doors, but small enough for your voice to be heard. If you're looking for a long-term home where you can make your mark, this is it.

Benefits:

• Salary: Up to 28,000 per annum DOE
• Hybrid working model: Minimum two days in the office per week
• Office located in Birmingham
• 36.25 hours per week (Monday to Friday, 9:00am - 5:15pm)
• Collaborative team environment
• Comprehensive training and ongoing support
• 33 Days Holiday (Including Bank Holidays)
• Pension auto-enrolment scheme
• Free onsite parking

Role and Responsibilities:

• Maintaining and updating renewals records.
• Producing and verifying standard and special reminders (e.g., monthly, annual, and quarterly) for clients.
• Processing instructions to pay renewal and maintenance fees, including issuing invoices and credits to foreign attorneys and clients.
• Instructing foreign agents on trademark and design renewals.
• Auditing daily instructions for renewals and abandonments to ensure accurate records.
• Processing overdue reminders and loss of rights letters due to unpaid renewals.
• Managing lapsed case records upon receipt of notifications from IP Offices and foreign attorneys.
• Responding to client and attorney queries via the renewals mailbox.
• Providing cost estimates for individual or portfolio IP rights, including forecasts for future or overdue renewals.
• Producing client invoices and monthly lists for fee earners regarding overdue renewals.
• Supporting the Renewals Manager and team in ongoing projects and tasks as required.

Required Skills & Experience:

• (Essential) Previous administrative experience within a highly regulated environment (e.g. IP, Finance, Banking, or Insurance)
• Excellent attention to detail and strong organisational skills.
• Ability to manage high volumes of work while meeting strict deadlines.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and experience with database management systems.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.
• High level of numeracy and comfortable working with financial data.
• Proactive, with a problem-solving mindset and the ability to adapt to changing priorities.

If you are interested in this opportunity, please apply via the advert!