Customer Success Manager

Customer Success Manager - On-Site Evesham, Worcestershire

35,000- 45,000 DOE 23 Days Annual Leave + Bank Holidays BUPA Healthcare Growing Tech Business

I'm working exclusively with a fast-growing technology business based in Evesham to recruit a Customer Success Manager who will take ownership of the full customer journey - from onboarding through to renewals - while leading and developing a small team.

This is an on-site role offering the opportunity to join a company delivering both hardware and software solutions , at a pivotal point of growth and transformation - including the rollout of HubSpot CRM .

You'll report directly to the COO and work in close partnership with the sales and account management teams to ensure customers receive excellent service and ongoing value.

• Customer Onboarding & Implementation: Lead seamless onboarding for new clients, ensuring successful adoption of products and services.

• Training & Support: Deliver tailored training and ongoing support to help clients get the most from the platform.

• Customer Engagement & Retention: Build strong, lasting relationships with customers, driving satisfaction and loyalty.

• Upselling & Renewals: Identify and act on opportunities to cross-sell, upsell, and renew accounts.

• Team Management: Manage two direct reports in the Customer Success team - supporting their development, performance, and daily operations.

• Internal Collaboration: Work closely with internal sales and account managers to align on customer strategy and objectives.

• CRM Transition: Support the business through its transition to HubSpot , helping to improve systems and customer tracking.

• 3-5 years' experience in a Customer Success, Account Management, or similar client-facing B2B role.

• Leadership experience with direct reports, or a strong desire and capability to step into people management.

• Excellent relationship-building and communication skills.

• Commercial acumen - comfortable identifying revenue opportunities and driving retention.

• Organised, adaptable, and proactive, with a collaborative approach to problem-solving.

• Experience with CRM systems; HubSpot knowledge is a bonus.

• 35,000- 45,000 depending on experience

• 23 days holiday + bank holidays

• BUPA healthcare plan

• Company pension scheme

• Free on-site parking

• Career growth in a scaling tech business

• Friendly and supportive team culture

This is a fantastic opportunity for a motivated and customer-focused professional to make a real impact and grow with the business.

To find out more or apply, please get in touch - I'd love to hear from you.