Customer Service Co-Ordinator

Join H+H, a leader in the construction industry! We're looking for a talented Service Delivery Co- Ordinator to be fundamental in our customer delivery process, from order receipt to final delivery at the site. This role is a permanent, full-time role working Monday to Friday.

Key Responsibilities:

• Pro-actively manage the customer sales process, order receipt to delivery.
• Maintain an excellent level of service, in all aspects of order process and customer contact.
• Focus on delivering key customer service and developing/maintaining strong professional relationships with internal and external stakeholders.
• Key contact via verbal or written communication with nominated customers.
• Full ownership of nominated customer satisfaction level.
• Accurately process sales orders.
• Liaise with Hauliers and the Distribution team to ensure prompt deliveries, as well as fluid communication with all parties.
• Invoice query and discrepancy investigation and resolution.
• Confirm the delivery of processed orders via communication channels agreed with customer.
• Manage any delivery complication to resolution including process of additional fees.
• Carry out departmental administration duties as required.
• Occasional client visits or attendance at internal client meetings.
• Collect and analyse customer feedback to improve service delivery.
• Identify and mitigate risks related to delivery.

About You:

• Higher education qualification is required (e.g. HND, HNC, NVQ, A-level or equivalent)
• Computer literacy, including knowledge of Microsoft Office applications
• Strong numerical skills, attention to detail and accuracy in data entry and record keeping
• Excellent organisational skills with the ability to prioritise and manage time effectively.
• Highly proficient in spoken and written English
• A team player with a professional conduct and problem- solving skills and who has a proactive, can-do approach.

We offer a competitive Salary, discretionary company bonus, 25 days holiday per year, Group Pension Plan with an employer contribution of 4-7.5%, Employee Assistance Programme, Group Life Insurance, Savings and discounts for everyday shopping.

Join us and be part of a team that values innovation, safety and excellence. Apply now to help us drive our production to new heights!