Technical Parts Advisor

Technical Parts Advisor

Location: Gloucester, Gloucestershire
Hours: Full time Monday to Friday, early finish on a Friday

Salary: 35,000 - 40,000 per annum

A growing engineering company is seeking a technically minded and customer-focused individual to join its small but dynamic team. The successful candidate will be instrumental in ensuring a high level of customer service and driving parts sales growth across a range of engine brands and applications.

Key Responsibilities of a Technical Parts Advisor:

• Identify and supply correct engine parts based on customer needs and technical specifications.

• Prepare quotations for parts, short/long blocks, and replacement engines.

• Process sales orders and related documentation efficiently.

• Handle customer enquiries and follow up on quotes to secure sales.

• Support sales administration during busy periods or staff absence.

• Assist in developing new initiatives such as rebuild and block programmes.

• Manage procurement and supplier relationships for spare parts.

• Work with the team to explore new sales opportunities and product lines.

• Support marine and industrial sales when required.

• Attend trade shows and exhibitions, occasionally on weekends.

• Serve both trade and public customers with technical and commercial advice.

Key Skills of a Technical Parts Advisor:

• Strong customer service orientation with a professional telephone manner.

• Good technical knowledge of petrol and diesel engines.

• Confident using web-based parts manuals and online resources.

• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Experience with ERP or stock management systems (e.g., Iris Exchequer) is desirable.

• High attention to detail with accurate data entry and documentation.

• Organised and capable of prioritising tasks in a busy environment.

• Able to follow structured processes while being flexible when needed.

• A team player with a positive, can-do attitude.