Senior Engineer

Job Title: Senior Engineer

Contract: 12 Months

Location: Livingston, Scotland

Description: The main function of a Senior Engineer is to perform a wide variety of installation, configuration, development and upgrading of services within our Contact technologies platform. These include systems such as Genesys Pure Engage, Kana Response, Filenet and some bespoke inhouse systems.

Job Responsibilities:
Complete configuration, installation and support of equipment to the specifications of the business
Maintain software applications and operating systems through regular maintenance
Maintain configuration and support documentation
Manage assigned projects and program components to deliver services in accordance with established objectives
Development of our inhouse solutions.
Work closely with our support team and other areas to provide expert knowledge on our contact centre solutions

Experience:
Knowledge of Databases, elasticsearch, kibana, logstash, Grafana and Beats would be desirable.
Proven track record as an engineer with experience in the Contact Centre industry would be advantageous
Development experience in PHP, ASP, Oracle SQL and Javascript would be desirable.
Experience with Genesys, FileNet, and Kana Response would be advantageous