It Support Engineer

IT Support Engineer – Infrastructure & End-User Systems Location: Lutterworth (must live within 30 miles) Full-time | Hybrid On-Site | Some travel to US Sector: Technology / Secure Software Salary: 30-40k depending on experience A fast-growing UK-based tech company is seeking an experienced IT Support Engineer to help maintain and improve its internal systems across local and international sites. The successful candidate will support a range of infrastructure—from user devices to cloud services—ensuring reliability and a great user experience. What You’ll Be Doing * Resolving user support requests across hardware, software, and network services * Supporting cloud-based systems, remote access, and virtualisation platforms * Maintaining internal documentation and system records * Collaborating on infrastructure projects and upgrades * Assisting with hardware provisioning and software installations * Contributing to support rota and covering occasional out-of-hours issues * Coordinating with external vendors for equipment and services What You’ll Bring * Proven experience in a multi-platform support role (minimum 3 years) * Strong knowledge of Windows environments, networking, and endpoint security * Intune experience * Familiarity with cloud technologies (e.g., Azure, AWS), virtualisation (e.g., VMware) * Experience working in structured, process-driven teams * Strong problem-solving and communication skills * Ability to manage priorities, work independently, and mentor others when needed * Full UK driving licence * Industry certifications are desirable(Microsoft, CompTIA, etc.) * Experience with IT compliance or information security frameworks * Prior exposure to regulated industries or critical systems * Eligibility for UK security clearance If this sounds like a good fit for you, please apply with a copy of your updated CV and I'll be in touch