Service Manager

Are you ready for a new challenge where your leadership can change a life?

Service Manager

Full time

GBP37080

At Avenues, we believe in doing things differently. We support people to live the lives they choose and we re now looking for a Service Manager to lead a small, dedicated team supporting a female adult with autism and learning disabilities in Shrewsbury.

This is your chance to step into a person-first, values-led role where every decision you make, every improvement you lead, and every smile you inspire has real meaning.

You ll be working closely with her who thrives on routine, consistency, and meaningful connections. You will also engage and work with her family supported by a strong, committed team who are already in place and know them well.

This is not your average support role, it s about building trust, understanding unique communication styles, and creating opportunities for someone to grow, explore their world, and feel truly understood.

What makes this role special?

• You ll lead a skilled team who are passionate about making a difference.

• You ll have the autonomy to shape the service around the person's needs and ambitions.

• You'll work in a collaborative environment with family and professionals who are fully invested.

• You'll be backed by an organisation that puts people before profit always.

What you ll be doing?

• Lead and inspire your team to deliver person-centred, empowering support.

• Use Positive Behaviour Support (PBS) and Active Support to promote independence.

• Manage all operational elements: rotas, safeguarding, support planning, compliance, and more.

• Build strong, positive relationships with families, advocates, and local services.

• Champion a culture of dignity, respect, inclusion, and high expectations.

Who we re looking for

You re not just a manager, you re a mentor, motivator, and advocate. We re looking for someone who:

• Has a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs.

• Leads by example and believes in growing others through coaching and support.

• Is confident in managing risk, safeguarding, and compliance.

• Holds (or is working toward) a Level 3 5 Health & Social Care qualification.

• Has a full UK driving license and access to a vehicle holding business insurance.

• Most of all, cares deeply and brings energy, warmth, and heart to everything they do.

Why Join Us?

• A chance to lead something meaningful, personal, and rewarding.

• High-quality training and ongoing development opportunities.

• Support from a strong, connected leadership team.

• Paid annual leave (pro rata).

• Flexible working options and a healthy work-life balance.

• Great benefits: Enhanced DBS paid, shopping discounts, pension, wellbeing support, and more.

If you re looking for a career-defining role where you can lead with purpose, grow a team, and be the reason someone lives life more fully, then we want to hear from you. We will be looking to hold interview for this role on 12th and 13th August.

Even if you don t tick every box, if your values align and your hearts in the right place, we ll help you grow the rest.

As part of our commitment to the Disability Confident Scheme , candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.