Motor Claims Handler

Motor Claims Handler - Solihull

We are thrilled to announce a captivating opportunity for a dedicated Motor Claims Handler to join an award-winning and rapidly expanding company. This role is offered on a full-time, permanent basis and is primarily based in our vibrant office in Solihull.

Salary : GBP24,500 - GBP26,000 per annum

Hours : 40 hours per week, Monday to Friday, 09 00

Key Duties:

• Relationship Management : Forge and maintain pivotal relationships with external customers, business partners, and various internal departments to ensure seamless operations.
• Debt Recovery : Take charge of debt recovery processes for complex or longstanding claims over 60 days, alongside managing your own claims.
• Claim Management : Oversee each claim from the First Notice of Loss (FNOL) to completion, guaranteeing the speed and efficiency of information flow.
• Compliance : Ensure adherence to legal requirements and company procedures as per MOJ, DPA, ABI, MIB standards.
• Liaison : Act as the primary point of contact for all parties involved in a claim, including but not limited to client and third-party drivers, insurance companies, witnesses, and other relevant entities.
• Customer Service : Deliver high-quality customer service, with a keen understanding of customer needs and requirements.
• Fleet Management : Oversee the management of the location fleet, ensuring efficient operation.
• System Management : Handle claims efficiently using the Eclipse Proclaim claims handling system, including data entry and system updates.
• Legal Recommendations : Suggest solicitors to clients when necessary.
• Vehicle Management : Address on- and off-hires and conduct regular vehicle checks as needed.
• Safety Reporting : Inform the Claims Manager of any Health & Safety concerns.

Candidate Expectations/Desirables:

• At least 1 year's experience in a similar role, managing motor claims.
• Familiarity with complaints and referral procedures.
• Exceptional attention to detail and organisational skills.
• Excellent communication abilities, both written and verbal.
• Capable of working under pressure in a dynamic environment.
• Desirable: Knowledge of motor claims or credit hire.

Key Terms & Benefits:

• Competitive salary of GBP24,500 per annum.
• Standard working week: 40 hours, Monday to Friday.
• 20 days annual leave plus bank holidays.
• Monthly salary payments.
• Access to Perkbox for various discounts and offers.
• Employee Assistance Programme for support in personal and professional matters.
• Life Assurance for peace of mind.
• Standard pension contributions to support your future.

This role is ideal for individuals who have experience in motor claims and are looking to advance their career within a forward-thinking and supportive company. If you are motivated, detail-oriented, and excel in a fast-paced environment, we would love to hear from you.