Operations Manager - Social Housing

Operations Manager (Housing Repairs & Maintenance) North Worcestershire £62,072 per annum + Excellent Benefits Permanent | Full Time Think Recruitment is proud to be partnering with a leading housing provider to recruit an experienced Operations Manager to oversee housing repairs and maintenance services across North Worcestershire. This is an excellent opportunity for an established Operations Manager or a senior Service/Area Manager ready to step into a strategic leadership role, managing responsive repairs, void refurbishments, and planned maintenance programmes across a significant housing portfolio. The Role As Localities Operations Manager, you will lead a well-established operational team, ensuring the delivery of safe, efficient, and customer-focused maintenance services. You will play a key role in driving performance, improving customer satisfaction, and embedding a culture of accountability and continuous improvement. Key Responsibilities Lead and develop a team of Area Managers, Schedulers, and Trade Operatives. Deliver high-quality responsive repairs, voids, and planned works programmes. Ensure services are delivered safely, efficiently, and in line with performance targets. Drive customer satisfaction through a right-first-time approach. Manage operational budgets and ensure value for money. Analyse performance data and implement service improvements. Work collaboratively with Housing, Asset Management, Neighbourhood, and Commercial teams. Promote a positive culture focused on performance, accountability, and employee engagement.Requirements To be considered for this role, you will have: Significant experience within housing repairs and maintenance. Strong technical knowledge of property maintenance and building compliance. Up-to-date understanding of Health & Safety legislation, Decent Homes Standards, and HHSRS. Proven leadership experience managing operational teams and driving service improvements. Excellent stakeholder management and communication skills. HNC/HND in Construction, Building Management, or a related discipline (or working towards). CIH Level 4 qualification or equivalent experience is desirable. Full UK driving licence and access to a vehicle.Key Performance Measures 95% of repairs and voids completed within target. 85% first-time fix rate. 95% customer satisfaction. Effective management of work in progress. Delivery of efficiency, sustainability, and service improvement objectives. Strong employee engagement and retention outcomes.Location This is a locality-based role covering: Stratford-upon-Avon Redditch Bromsgrove Droitwich Spa Wyre ForestThe successful candidate will work from home with regular travel throughout the locality and attendance at the Worcester head office 2 days per week. Package Salary of £62,072 per annum. Up to 28 days annual leave plus bank holidays. Option to buy and sell annual leave. Enhanced family-friendly policies. Health cash plan and wellbeing support. Employee Assistance Programme. Generous pension scheme with employer contributions up to 12%. Ongoing training and career development opportunities. Employee rewards, recognition, and retail discounts. If you would like more information please call Megan Brodrick at think recruitment for a confidential conversation