Business Development & Account Manager

Business Development & Account Manager Salary: £50,000 to £60,000 per annum Job Type: Full-time, Permanent Mode of Work: Office-based with flexibility to travel Work Location: Central London Industry: Testing, Inspection & Certification (TIC) About the Opportunity This is a unique opportunity to join a long-established, highly respected organisation undergoing significant digital transformation. The Business Development & Account Manager will lead the company’s approach to customer growth, engagement, and partnership. This is not a traditional sales role. It is a strategic position that blends business development, account management, market insight, customer experience design, and digital adoption. About the Company Our client is a historic and trusted UK institution with a long-standing reputation for excellence in specialist services. While deeply rooted in tradition, the organisation is actively investing in modernisation, digital platforms, and customer experience improvements to ensure it remains a leading provider in its field. Your Roles and Responsibilities * Build strong, structured relationships with key customers. * Develop account plans, track customer engagement, and increase long-term customer value * Lead regular customer reviews to understand needs and improve service delivery * Identify and develop growth opportunities with high-value customer segments, aligned to operational capacity * Support onboarding of new clients, particularly digital-first and growing luxury brands * Drive adoption of the online Portal, future digital services, and more. * Capture customer feedback, pain points, and market insight to shape service improvements * Monitor trends in the industry and regulatory developments * Represent the organisation at industry events, exhibitions, and trade bodies * Support creation of customer education content and promote the organisation’s values and reputation * Act as a confident ambassador for the craft and the company’s values. Your Skills and Experience * Proven experience in account management, client relationship management, or business development (B2B environment) * Strong ability to build trust and manage long-term customer relationships * Comfortable working with operational teams and translating customer needs into practical solutions * Good understanding of customer experience improvement or service delivery models * Strong communication skills, both written and verbal * Analytical mindset with experience using CRM systems or customer data * Ability to manage multiple stakeholders and priorities effectively * Self-motivated, proactive, and comfortable working in a hybrid or cross-functional environment Desirable: * Experience in a regulated, technical, manufacturing, luxury goods, or service-led industry * Exposure to digital transformation, CRM/ERP systems, or customer portal environments * Experience delivering customer education, training, or content To apply for the Business Development & Account Manager role, please send your CV, and we’ll be in touch to discuss the role in more detail if shortlisted. We are a recruitment company that specialises in projects and programmes