Africa Operations Executive

Platinum Travel Recruitment are seeking an experienced Africa Travel Operations Executive to join a fabulous travel company, hybrid working. Our client offers luxury tours and tailormade trips with a great reputation in the industry. This is an exciting travel role for an organised administration and/or operations professional from a travel or non travel background seeking a career in the industry who has travelled Africa. Africa Travel Operations Executive Duties: * Support the travel sales team throughout the entire sales process. * Ensure the highest standards of client care at all times. * Check availability of ground travel arrangements and prepare quotes for the sales team. * Finalise itineraries and book all aspects of client trips. * Identify opportunities to upsell and cross-sell travel products. * Liaise with local ground staff and agents to ensure all services are in place, queries are resolved, and client expectations are met or exceeded. * Work with the sales team to deliver exceptional customer service. * Ensure all upgrades are booked, confirmed with suppliers, and invoiced to the client where applicable. * Contact accomodation providers to confirm upgrades are in place and that key events such as anniversaries and birthdays are diarised. Africa Travel Operations Executive - Benefits: * Career progression * Monday to Friday office hours * Contributory pension * The atmosphere in the office is creative, varied, fun and challenging, as well as business-like and focused. Team days out are on offer with an opportunity to share a laugh together. * Training * Generous salary & bonus * Cycle to work scheme * Childcare voucher scheme * Birthday off * Travel perks To be considered for the Africa Operations Executive role the candidate must have operations and/or administration experience with some knowledge of Africa. Locations ideal for the role includes: Hungerford, Swindon, Sailsbury, Wexcombe, Burbage, Shalbourne, Andover and surrounding