Centre Manager

Centre Manager 📍 4 days Reading + 1 day Brighton (travel fully expensed to Brighton) 💼 Permanent | £30,000–£33,000 + annual performance bonus The Centre Executive is accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre's commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space. Your Chance to Lead with Impact Take the helm across two premium workspaces — spearheading Reading operations (4 days/week) while bringing your listed building expertise to Brighton (1 day/week, train/car fully expensed). Manage 4 dedicated team members (3 full-time, 1 part-time) and partner with the General Manager to deliver commercial success, heritage preservation, and customer experiences that drive loyalty and results. Key Responsibilities That Define Success Customer Service Excellence Deliver professional, engaging tours from first contact through to signed deals Build lasting relationships via proactive communication, events, and support Resolve issues swiftly, turning challenges into opportunities for delightOperational Leadership Oversee opening/closing, cleanliness standards, and daily workflows Maintain health & safety compliance with specialist listed building maintenance Manage facilities, repairs, and upkeep to heritage standardsCommercial Drive Achieve revenue and occupancy targets through coworking, meetings & events Execute "fast cash" sales strategies and track KPIs for continuous improvement Support P&L, budgeting, forecasting, and performance analysisTeam Development Guide Centre Operations Assistants with 1:1s, training, reviews, and scheduling Foster high performance through onboarding and constructive feedbackCompliance & Financial Oversight Uphold GDPR, AML, and all company policies Drive cost efficiency while maximising profitabilityThe Profile That Excels Here Ambitious supervisors who combine commercial instinct with operational precision and heritage property knowledge. Essential: Proven revenue generation in customer-facing roles (workspace, hospitality, facilities) Supervisory experience delivering service excellence and team results Strong listed building maintenance skills (repairs, compliance, H&S) Confident with MS Office 365 and CRM systems Resilient, organised, with excellent communication and problem-solvingQualifications: Minimum Grade C English & Maths (or equivalent) Rewards That Match Your Ambition £30,000–£33,000 base salary + performance bonus Structured 40-hour week with all travel expensed to Brighton Comprehensive benefits package Professional pride in blending heritage stewardship with modern commercial successThis is leadership with purpose — where your skills shape exceptional workspaces across two prime locations. If you're ready to own operations, exceed targets, and build a legacy of excellence, apply now and elevate your career