Customs Broker / Manager

Freightserve recruitment are looking for a Senior Customs Broker / Manager who has experience within Customs (Import and Exports). The company are a busy fast growing company. Role Overview We are seeking a senior operational leader with strong customs expertise to lead the setup, integration and long-term management of our in-house customs function, while also supporting our wider aviation logistics operations. This is a hybrid role, combining:- • Senior customs leadership • Hands-on operational support • Full ownership of customs P&L, compliance and development The role is critical to transforming customs from an outsourced service into a core competitive advantage and standalone profit centre, that we grow out. Key Responsibilities:- • Lead the end-to-end establishment of in-house customs brokerage • Design and implement customs SOPs, workflows and controls • Act as Company's senior technical authority on customs matters • Support AEO readiness and compliance frameworks • Ensure full compliance with HMRC, Border Force and regulatory bodies Operational Integration:- • Embed customs seamlessly into time-critical aviation operations • Support AOG, engine movements, aircraft parts and high-value shipments • Ensure customs enhances speed, accuracy and customer experience • Act as a senior escalation point for complex or urgent movements People, Training & Development:- • Dual-train the operations team on customs fundamentals and best practice • Reduce key-person dependency through structured knowledge sharing • Lead, mentor and develop customs capability as the team scales • Build a high-performance, compliance-led culture Commercial & P&L Ownership:- • Full responsibility for customs P&L, pricing and margin management • Convert third-party customs spend into internal revenue • Develop customs services for:- o Existing customers o Overseas agents o Transport partners and other forwarders • Bring on new business, starting with existing partners • Support cross-selling across air, road and 3PL services Skills & Experience Required:- • Senior experience as a Customs Broker / Manager • Strong UK import/export customs knowledge • Background in freight forwarding, aviation or time-critical logistics • Leadership experience with a commercial mindset As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry