Customer Service Specialist

Customer Services Specialist – District Heating / Energy Infrastructure | £24,570 + Bonus + Benefits | Carlisle Are you a customer service professional who loves helping people, solving problems, and delivering exceptional experiences? Our client — a fast-growing leader in low-carbon district heating and sustainable energy systems — is looking for a Customer Services Specialist to support customers, resolve enquiries, and help improve service processes across a rapidly expanding energy network. You’ll be the friendly, knowledgeable voice of the business — handling queries, troubleshooting issues, supporting billing investigations, and helping to shape customer communications and service improvements. What you’ll bring ✅ Customer Service experience (call centre or helpdesk background ideal) ✅ Excellent phone & email communication skills ✅ Confident handling complaints with empathy and fairness ✅ Highly organised with strong attention to detail ✅ Ability to work across multiple systems and manage information accurately ✅ A proactive problem-solver with a positive, customer-focused attitude ✅ Comfortable working with customers, internal teams, and engineers What you’ll do 📞 Answer incoming enquiries and deliver exceptional customer outcomes 🔍 Investigate billing issues, reconcile accounts, and resolve discrepancies 💬 Support first-line complaint handling with clear, empathetic communication 📄 Help produce customer communications and service documentation ⚙️ Improve customer service processes with the wider team 📊 Generate reports on account status and provide updates to customers 📅 Coordinate engineer visits, schedule work orders, and track progress 🚨 Identify and escalate urgent or high-impact customer issues 📚 Provide clear information on district heating networks and service offerings Join a mission-driven organisation shaping the future of low-carbon energy. Make an impact, grow your career, and help deliver best-in-class service to communities across the UK. 📩 Apply now or message me on (url removed) for the full details