Contract Support

Key Responsibilities: * Monitor and maintain the attendance planner. * Collate and process timesheets and expenses weekly. * Maintain people records such as training, new starters, leavers and any changes in staff are communicated to all relevant teams (e.g. Payroll, HR, BU Coordinator). * Communicate effectively and build/maintain relationships at all levels with internal and external customers. * Answer calls and emails in a professional and timely manner. * Attend and participate in any relevant training courses. * Maintaining training matrix and book relevant courses for employees. * Attend regular role specific meetings in order to share best practice. * Ordering and record keeping on inventory i.e. stationary, PPE, uniforms and spares Contract * Attend and actively participate in customer Work Planning Meeting and support technical Staff Members with planning and scheduling works. * Assist with compiling monthly Contract Review Pack and attend monthly meetings. * Plan and arrange call outs, maintenance visits, delivery of materials, Extra Works within contracted SLAs. * Prepare and issue predefined reports, which form part of the contract and customer’s requirements both operational and financial. * Accurately capture data on completed PPM and Reactive Tasks into the CAFM system. * Tracking PPM and Reactive performance, receipting and invoicing. * Familiar with daily operations and the specific scope of the contract e.g. which services are covered and which are chargeable, mobilisation, contract renewal dates etc. Quality * Manage CAFM system as key user on site including PPM records, reactive and reporting. * Develop, implement and manage operational systems to drive PPM and Reactive Task performance to meet the required SLA’s and KPI’s set out by the contract. * Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations. Finance * Ensure integrity of financial transactions for contract maintain WIP(WOM), OPO’s and Debt to within agreed contractual and company defined parameters. * Attend and actively participate in weekly finance meeting with contract Manager/Sub- contractors * Actively complete MySupplier/Pulse sub-contractor reviews. * Create/raise Extra Works jobs. * Maintain Webquote system including raising quotes and housekeeping. * Create accurate Extra Work, Projects & Maintenance POs in a timely manner. * Regularly review and process supplier invoices. * Raise sales invoices (complete billing) in line with company deadlines at the correct margin. * Assist with month end financial, AIQ and client reporting and ensure deadlines are met. * Influence P&L results