JOB TITLE: Group Operations Specialist DEPARTMENT: Operations Department REPORTS TO: Operations Manager Business Context: With over 35 years of expertise, Operation Europe Ltd. is a trusted incoming tour operator specialising in customised special-interest group travel across Europe and the UK. Strong supplier partnerships and a reputation for quality enable us to deliver seamless, tailored travel experiences. We are now seeking a Group Operations Specialist to join our growing Operations team in our vibrant canal-side London office. The Role: As the Group Operations Specialist, you will play a key role in managing end-to-end travel operations, from bookings and reservations to itinerary coordination. The role requires strong organisational skills, attention to detail, and the ability to high-quality service. You will act as the primary point of contact for clients, providing professional support, whilst also building and maintaining strong supplier relationships worldwide. With a customer-focused mindset and strong communication skills, you will ensure seamless service delivery and occasionally travel for familiarisation (FAM) trips or supplier meetings. Flexibility to provide on-call support during peak travel seasons is also an important part of the role. Key Responsibilities: Booking & Reservations * Manage end-to-end travel bookings, including flights, hotels, transportation, tours, and other services. * Process bookings using the in-house reservation systems. * Coordinate itineraries for individuals and groups. Client Support & Communication * Act as the primary contact for clients prior to, during, and post-travel. * Handle client queries, amendments, cancellations, and special requests. * Provide accurate and timely travel documentation e.g. tickets, vouchers, itineraries. Supplier Coordination * Liaise with local and global suppliers to confirm services. * Secure competitive rates and monitor supplier performance. * Maintain strong supplier relationships. Operational Excellence * Ensure efficient and high-quality service delivery. * Monitor and update internal systems and client records accurately. * Advise and assist clients whilst on tour. Reporting & Administration * Reconcile invoices. * Support the finance team with payment processing. Person Profile: * Strong customer service orientation and problem-solving skills. * Ability to manage time effectively and multi-task. * Adaptable approach to changing priorities. * Team player with a collaborative working style and effective communication skills. * Confidence in decision-making * Excellent communication skills in English both written and verbal; additional languages is a plus. What you can expect: * Competitive salary * Monday to Friday working week, with Hybrid working arrangements (following probation). * Generous bonus structure, eligibility following one year's service. * Opportunities to attend FAM trips in Europe and to travel to client markets for business. * A friendly, co-operative, and rewarding working environment