Service Manager

I’m working with a long-standing client in the material handling space who is looking for a capable and experienced Service Manager to lead their engineering teams across two key sites. This role plays a vital part in the day-to-day, monthly, and annual management of a busy field-based engineering workforce. You’ll be driving performance, safety, compliance, and team development – while also building strong internal and external customer relationships. What you’ll be doing * Creating a safe, efficient, and positive working environment for the engineering team * Managing engineers to improve travel, productivity, and service efficiency * Holding regular 1-to-1 reviews with engineers * Providing support and leadership around technical issues, safety, and compliance * Monitoring and controlling overtime, overspend, and training requirements * Ensuring full compliance with H&S, quality audits, and internal standards * Driving external revenue targets and ensuring commercial awareness across the team * Working closely with CST Controllers to manage scheduling and workflow * Leading succession planning, coaching, and team development efforts * Supporting continuous improvement initiatives and embedding a high-performance culture * Delivering consistent communication and team updates (e.g. quarterly meetings, performance stats) * Creating a team environment where engineers feel empowered, engaged, and valued What we`re looking for * A confident and experienced service or engineering manager – ideally from material handling, plant, or a related industry * Strong people leadership skills – able to motivate, coach and build a high-performing team * Someone commercially minded, with the ability to drive efficiency and service revenue * A hands-on, practical approach to safety, compliance, and performance management * Full UK driving licence – you’ll be splitting your time between both sites * Someone who’s passionate about creating an open and improvement-driven culture Job Expectations * Foster a culture of openness, trust, and continuous improvement * Lead with commercial awareness and always think about customer impact first * Promote collaboration and honest communication within the wider CST group * Build lasting relationships – internally and externally * Be proactive about change, feedback, and problem-solving What’s on offer * Salary between £50,000 – £60,000 depending on experience * Company vehicle or car allowance * 25 days holiday + bank holidays * Performance related bonuses * Company pension scheme If this sounds like it could be a good fit – or you'd like to find out more – drop me a message or send over your CV