Cleaning Operations Manager

OPERATIONS MANAGER The Opportunity We are a cleaning, security and soft services business operating from regional offices UK wide, serving clients in sectors that include: Commercial, Corporate, Pharmaceutical, Retail, Manufacturing and Education. We pride ourselves on client satisfaction and the development of our staff through regular training and a shared sense of responsibility, with a family-feel to our business. An opportunity has arisen for a proactive Operations Manager or ambitious Contract Manager seeking their first step into managing managers. The Package * £35k basic * Bonus * Car or Car Allowance * 35 days holiday per year (including bank holidays) * Flexible Working The Area South Wales, Bristol and South West The Role of the Operations Manager Business Growth and Profitability * To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of target set and in line with the business goals. * To ensure all costs are controlled within budgets. * Ensure contract prices are reviewed and increases agreed with clients. * Comply with authorisation levels. * To liaise regularly with the line manager in terms of innovation and business growth opportunities. Contract/Site Management * To manage a small personal portfolio of accounts * Ensure the agreed specification is implemented and adhered to. Review the contracts as necessary to meet company and clients’ requirements. * Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients. * Ensure the Quality Service Level Indicator/ECAT procedure is implemented and adhered to. * Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator/ECAT procedure and to ensure all problems are resolved promptly and effectively. * To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary. Staff Management * To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors. * To ensure that your 2 managers and supervisors understand and are focused on meeting the region and company objectives. * Monitor and review performance of managers in terms of their budgets and effectively communicate the company’s required standards. * To carry out an annual performance/ personal development appraisal with managers and supervisors. * Ensure that each member of staff has received an induction, health and safety training, supervision and information and appraised as required. The Person * A proven track record in managing a team of managers in the contract cleaning sector * Experience in managing a portfolio of business efficiently and in a professional manner, ensuring a professional image at all times. * A motivational management style who drives the values of the brand through their team * A persuasive communicator who can liaise at all levels Why Work for Us * Ethical Business, always looking to reduce our environmental impact and our use of the planet’s resources. * Equal Opportunities Employer who promotes diversity. * Innovative Approach to the Employee Journey * A defined purpose-driven set of values helps our employees understand what we stand for and fosters the shared sense of responsibility and family-feel to our business