Collections Officer

Sewell Wallis is working with a well-established, financial services business based in Rotherham, South Yorkshire, who are currently looking for a Collections Officer to join their team on a permanent basis due to growth.

In this Collections Officer role you will be required to support and build relationships with customers and assessing their financial situation and coming up with appropriate solutions.

What will you be doing?

• Ensure the current Collections strategy is maintained and robustly followed
• Provide support to all customers in financial difficulties assessing customers on an individual basis and providing appropriate solutions to avoid potential harm and meet their short-, medium- or long-term needs
• Complete up to date financial statements e.g income and expenditure with customers as and when appropriate
• Monitor existing arrangements with customers to ensure agreements and timescales are being maintained. Manage and review as per current guidelines and mandate levels.
• Build strong relationships with customers, be able to identify and deal with vulnerability and gain an understanding of their current circumstances.

What skills are we looking for?

• Strong customer service skills, ideally within financial services or banking.
• Compassion and empathy when dealing with vulnerable customers.
• Strong attention to detail.
• Ability to work in a fast-paced environment.

What's on offer?

• On-site parking near good transport links.
• Pay rise after probation.
• Flexibility with working from home if required.

Send us your CV below or contact Becky Gibson for more information.

To apply please send your CV, quoting our reference and specifying which website you saw this position advertised on. Due to the high volume of applications please accept that if we have not responded to your application within seven days, your application has not been successful. Sewell Wallis is a specialist recruitment company with a vast amount of experience in our industry we offer permanent, temporary and interim recruitment support for accounting and finance, human resources and business support positions. We recruit at all levels within finance from Purchase Ledger Administrator and Credit Controller level through to Financial Controller and Director positions. With offices in Sheffield and Leeds, we are well situated to cover all of South Yorkshire, West Yorkshire and Manchester. Please visit our website for more information on accountancy and finance jobs and human resources or business support positions.