Customer Service Coordinator

I am working with a Housing Developer who have the opportunity to join them as a Customer Service Coordinator. As well as stability they offer the chance to progress within the business The ideal candidate will have at least 1 years experience working within a customer service department of either a property developer, a housing association or a council. You will need to have the ability to deliver excellent customer service even whilst under pressure & you need to thrive in a fast paced environment Day to day duties: Dealing with questions & queries from customers during their warranty period Analysing the problem and diagnosing it as a defect against the warranty Responding the emails from customers and monitoring the central customer service inbox Being the first point of contact for the customer care team Ensuring that the CRM system is up to date Once the defect has been rectified closing it on the CRM system Communication with the Operatives and booking in their works Maintaining good relationships with sub contractors for the specialised works Delivering excellent customer service at all times Dealing with invoices If you would like to apply for this role please do so below or for more information please contact Zoe Georgiou at the Fawkes & Reece London office