Head of Market, Social & Customer Insights

Primark exists to serve the 'Savvy Shoppers' of the world, creating MAXIMUM JOY AT MINIMUM COST. We make LOOKING GOOD and FEELING GOOD cost less. With a culture of maximum care: for our customers and colleagues, our partners and the planet. With minimum waste, damage or disrespect. We are PRIMARK.

We are a GBP9bn+ turnover business with operations across 400+ stores and 16 international markets (and growing). Over the past 15 years, we've transformed into a true Retail giant with a global footprint that covers 16 selling markets and now employs over 80,000 colleagues worldwide.

The Primark Customer Function is the ultimate voice of the customer. Cheerleaders. Guardians of customer experience. With end-to-end ownership of the Primark brand across, markets, channels, and touch points. As Head of Market, Social & Customer Insights , you will work seamlessly with teams across the business, supporting in-market teams, playing a critical role in delivering our purpose, proposition, strategy, and values:

What You'll Get

The world is changing and it's important we support our colleagues. People are at the heart of what we do at Primark so it's essential we provide the right environment for you to perform at your best. That's why we offer benefits that put you first

Some of our benefits are:

1. 27 days of leave, plus bank holidays and if you want, you can buy 5 more.
2. Flexible Working, opportunity for an early Friday finish, and a subsidised cafeteria.
3. Primark Perks - Discounts with some local partner business to our offices

What You'll Do:
In your role, you'll collaborate with different people across a range of skillsets. Here's a flavour of your day-to-day:

• Develop and lead Market & Customer Insights strategy.
• Integrate multiple data sources for a 360-degree customer view.
• Manage a team of specialists across Market, Social, and Customer Insights.
• Link insights to brand health and commercial performance.
• Build strong stakeholder relationships and communicate insights effectively

What You'll Bring
Here at Primark, we want everyone to feel valued - so please bring your authentic self to work, of course with some other key experience and abilities for this role in particular:

1. 10+ years leading insights teams in market and customer intelligence.
2. Deep industry knowledge and network with insights professionals.
3. Experience designing and developing client-side insights teams.
4. Strong leadership and team development skills.
5. Proficient with market and customer intelligence tools.
6. Expertise in strategic planning and implementing multinational programs.
7. Skilled in stakeholder management and problem-solving in complex environments.

Ready? Great ! because we can't wait to see what you can offer. You'll be joining a team of diverse, passionate, and talented individuals where you'll truly belong, collaborating on projects that will shape the future of our industry. If you're excited about this role but don't meet all the criteria, we encourage you to apply. You may be the right candidate for this role or another one, and our recruitment team Can determine where your skills may fit in at Primark.

Apply to be part of our future and we'll help you develop yours.

If you need any reasonable adjustments or have an accessibility requests, during your recruitment journey, such as extended time or breaks between online assessments, a sign language interpreter, mobility access, or assistive technology please contact your talent acquisition specialist.

All offers of employment are subject to background checks, including right to work, reference education and for some roles criminal, and financial checks. If you have any concerns please reach out to our talent acquisition team to discuss. 126798BR