Customer Service Representative

Description:

The Customer Service Representative will be responsible for providing an end-to-end personal loans service to their customers. Once the loan is active and funds are released to the customer, any changes/queries made during its liftime will be processed through the representatives. Some typical calls may include payment holidays, updating banking details, changing accounts, changing payment dates etc.

Any applicants that have no call centre experience will not be considered. If applicants have worked in a call centre environment, for a financial services organisation they will be considered first.

Skills:

• Customer service
• Call Centre
• Communication skills
• Inbound calls
• Data entry
• Telephony
• Computer literacy

Other details

Based in North Shields, required to be in the office full time.

Open 7 days a week, hours 8am-10pm.

37 1/2 hour week

Bank holidays/public holidays off

Please note this position is initially on a temporary basis, with a high likelihood of turning permanent.

Job Title: Customer Service Representative

Location: North Shields, UK

Rate/Salary: 13.25 - 13.50 GBP Hourly

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.