Service Manager - Automotive

Job Opportunity: Service Manager in the Automotive Industry

Location: Carlisle, United Kingdom
Hours: 40 hours per week
Salary: 41,000 to 48,000 per annum, with OTE ranging from 55,000 to 65,000

Company Overview:
Join an established Main Dealer in Carlisle, renowned for its commitment to excellence in the automotive industry.

Role Overview:
As a Service Manager, you will play a pivotal role in leading the service department to deliver exceptional customer service while maximising operational efficiency and profitability.

Responsibilities:

• Oversee the day-to-day operations of the service department, ensuring smooth workflow and timely delivery of services.
• Manage and mentor service advisors and technicians to uphold high standards of professionalism and productivity.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Monitor key performance indicators (KPIs) and financial metrics to achieve targets and drive continuous improvement.
• Collaborate with other departments to optimize cross-functional processes and achieve overall business objectives.

Requirements:

• Proven experience in automotive service management or a related field.
• Strong leadership and communication skills, with the ability to motivate and inspire teams.
• Excellent problem-solving abilities and decision-making skills.
• Proficiency in using automotive dealership management systems (DMS) and related software.
• A customer-centric approach with a focus on delivering exceptional service experiences.

How to Apply:
If you are interested in this exciting opportunity, please contact us at (phone number removed) or send your up-to-date CV to (url removed).

Referral Program:
Know someone who would be perfect for this role? Refer them to us and receive a referral fee of 350 upon successful placement.

Don't miss out on this chance to advance your career in the dynamic automotive industry! Apply now and become part of our team in Carlisle.