Technical Support Engineer Location: Quedgeley Hours: Full- Time 37 hours/ week Salary: £33,000 to £44,000 Dependant on Experience Our client is a leading telecoms and communications company looking to expand their well-established workforce! They are currently recruiting for a very exciting opportunity as a Technical Support Engineer where you will ensure smooth operation and enhance a strong competant team with different specialisms. Key Responsibilities of a Technical Support Engineer: * Specialist knowledge in Optical Networks and associated hardware. * Familiar with a range of test equipment such as optical power meters & light sources, BERT’s, cellular scanners and multi-meters. * Familiar with Cellular RTE, Routing & Switching protocols and network synchronisation. * Able to conduct testing and produce full comprehensive test documentation / reports. * Experienced in fault finding methodology. * The ability to manage fault tickets process from beginning to end. * Ability to administer and run turnkey projects. * Experience with remote network management platforms. Key Skills of a Tehnical Support Engineer: * Excellent communication skills both verbally and written, internally and externally. * Comfortable engaging with both customers and suppliers on technical and project related matters. * Experience using Microsoft applications, such as Word, Excel and PowerPoint. * Ability to work as part of team or autonomously using their own initiative. * The ability to train other members of the team and customers. * Ability to transfer existing skills, technically, process-wise and by experience. * Ability to work under pressure and to given deadlines. * Available to carry out field activities as when the business requires, to include GPS & cabinet surveys, Installation of telecoms equipment, commissioning and fault rectification. * Basic understanding of PDH, SDH, Ethernet/ IP, MPLS, Optical Specialised, DWDM, Cellular and Wireless, LTE (or specialist knowledge of at least one of these) * Provide and Manage a variety of SNMP based network management systems that run on Linux, Solaris and Windows servers. First Base Employment is acting as a recruitment agency in relation to this vacancy. We pride ourselves on delivering excellent service to both clients and candidates across the Commercial, Industrial, and Engineering sectors