Desktop Engineer

Exponential-e Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology. Your new role: * Respond to support contacts and tickets as assigned within Service Level Agreements. * Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email. * Maintain an understanding of the internal escalation process. * Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections. * Performs general preventative maintenance tasks on computers, laptops, printers. * Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets); What you’ll need to succeed: * Experience in managing/troubleshooting Windows Desktop Operating Systems. * Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies. * Experience in using ITIL based ticketing system (ITIL foundation preferred). What we offer: * Involved in varied projects that make a positive impact on critical services on a local and national level * Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club * Dedicated Learning and Development team and access to a range of training, courses and certification support * Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave