IT Automation Lead (Office based)

Responsibilities: Process Automation: * Work with vendors to define requirements for implementing functionalities to automate company tasks (e.g., new employee registration). * Manage and maintain a centralized tool for all Project management and Company administration tasks, including: * Employee details management * Access control * Asset management (including Sage database) * Issue ticketing system. * Training portal management (including login details) Requirements: Technical Skills: * Troubleshoot and resolve network connectivity issues. * Experience troubleshooting and fixing hardware issues (laptops, printers, scanners). * Proficiency in IT administration tasks, including: * User account management * Access control and permissions * System configuration and maintenance * Provide exceptional customer service to internal staff, addressing technical inquiries and resolving issues promptly. Soft Skills: * Excellent communication and interpersonal skills. * Ability to prioritize tasks, manage time effectively, and work independently. * Proactive problem-solving skills. * Customer service focus with a commitment to providing exceptional support. * Ability to learn new technologies quickly and adapt to a changing environment. Nice to Haves: * Experience with specific Project Management or company administration tools (e.g., [name specific tool if applicable]). * Knowledge of Sage database management. * Proficiency in scripting languages