Operational Planning Analyst

Operational Planning Analyst IMServ is one of the UK’s largest independent energy data management providers. Delivering award-winning services to more customers in more places, meeting industry targets, and becoming a benchmark for excellence. Purpose of the job: The main purpose of the role is to support Operational Management in the identification and execution of short to long term plans to maximise operational effectiveness. * Forecast FTE requirements for BAU operations, and scope additional FTE required for implementation of new services and time-bound projects. * Responsible for producing long-term forecasts to assist with recruitment strategies & support financial forecasting processes. * Work closely with operational teams to translate forecasts into actionable plans to optimise resource allocation to meet demand fluctuations efficiently. * Support headcount forecast process aligned with business goals and objectives. Collaborate with finance team to integrate headcount forecasts into budget forecasts. Key responsibilities: * Build strong relationships with operational management and partners. * Maintain headcount forecast tools, ensuring driver assumptions are regularly challenged & that they reflect SLAs with partners and operational KPIs. * Undertaking analysis to scope new approaches to improve delivery performance within agreed headcount budget. * Utilise cyclical performance reporting data to improve operational forecasts and highlight longer team cost risks and opportunities to operational management. * Support continuous improvement initiatives by refining forecasts to enhance business process effectiveness and efficiency. Person Specification * Experience in forecasting & planning with a track record of success. * Proficiency in planning analysis, modelling techniques, and data interpretation. * Excellent verbal and written communication skills, adept at conveying complex data insights to diverse audiences. * Good understanding of business operations, market dynamics, and industry trends to drive informed decision-making. Skills required: * Ability to plan and structure own workload. * Good knowledge of utilities sector. * Experience of Business Process Outsource Model. * Ability to be able to analyse complex data including KPIs and performance. * Flexible, willing, and able to cope with change with the ability to work under pressure. * Ability to be able to influence stakeholders. * Customer focused; can identify and respond to customer’s needs. * Ability to coach people. * Good problem-solving skills, able to grasp problems quickly and draw informed conclusions. * Willing to take ownership for issue resolution. Company benefits: * 28 days annual leave plus Bank Holidays * Life Assurance up to 6 X Base Salary* * Subsidised Dental & Health cover* * Contribution towards Eye Tests and Glasses * Car Salary Sacrifice Scheme* * Retailer Discounts Platform * Reward & Recognition *length of service & T&Cs apply Our people are our main asset. We strive to ensure they remain happy, competitive and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date)