Customer Service Manager

Exciting Opportunity: Customer Service Representative/Manager with SAP Expertise Are you a seasoned customer service professional with a knack for problem-solving and a mastery of SAP? In partnership with Talent Engineering, our client is seeking a dedicated individual to join their team as a Customer Service Representative/Manager, offering a competitive salary of up to £40,000. If you thrive in a fast-paced environment, excel at communication, and possess a passion for delivering top-notch service, this role is for you! Why Join Us: * Dynamic Environment: Dive into a role that offers variety, challenges, and opportunities for growth. * Key Player: Take the reins as the primary point of contact for our valued customers, shaping their experience from start to finish. * SAP Expertise: Leverage your proficiency in SAP to streamline processes and ensure efficient order management. * Team Collaboration: Work closely with multiple departments to guarantee a seamless customer journey and address any hiccups along the way. * Customer-Centric Culture: Join a team committed to building strong relationships and exceeding customer expectations at every turn. Responsibilities: * Order Management: Oversee the entire order process, from initial request to delivery, with precision and attention to detail. * Customer Engagement: Serve as the go-to resource for customer inquiries, complaints, and requests, providing timely and professional assistance via phone and email. * Issue Resolution: Analyze and resolve complex customer service issues, ensuring prompt resolution and customer satisfaction. * SAP Utilization: Harness the power of SAP to record, track, and manage customer interactions, transactions, and complaints effectively. * Performance Evaluation: Generate reports on customer service metrics, identifying areas for improvement and implementing strategies for enhancement. * Process Optimization: Coordinate and improve customer service processes, driving efficiency and excellence across the board. * Relationship Building: Cultivate strong relationships with customers, understanding their needs and delivering high-quality service tailored to their requirements. * Feedback Integration: Implement strategies for gathering customer feedback and use insights to enhance service delivery and exceed expectations. Requirements: * SAP Proficiency: Demonstrated expertise in SAP, with a deep understanding of its functionalities and applications. * Technical Skills: Proficiency in Microsoft Word and Excel to support data analysis and reporting. * Communication Skills: Outstanding verbal and written communication skills, with the ability to convey information clearly and effectively. * Leadership Abilities: A natural leader with the ability to motivate and inspire others to achieve excellence. * Calm Under Pressure: Maintain composure in high-pressure situations, ensuring smooth operations and exceptional service delivery. Join Our Team: If you're ready to take on a challenging yet rewarding role that allows you to showcase your customer service prowess and SAP expertise, we want to hear from you! Take the next step in your career journey and join our team of dedicated professionals committed to excellence in customer service. Ready to make a difference? Contact Talent Engineering and become a vital part of our customer-centric team