Housing Support Officer

MMP Consultancy are looking for a Housing Support Officer to join a wonderful Housing Association in East London. Key Responsibilities: * Work as part of a team providing a high quality housing service that meets the needs of residents and is delivered in accordance with the Corporate Objectives and Team Plan. * Provide routine administrative support to the Local Neighbourhood Centre including the opening and distribution of post, general photocopying and stationery management. * Update and maintain the correspondence register and chase up any outstanding responses. * Dealing with routine enquiries in a sensitive and efficient way including relaying to residents information held on the repairs system and other systems within the office. * Taking accurate messages for other members of staff and forwarding them on via email in a timely manner. This would include forwarding on enquiries and messages to all staff. * Support a more experienced officer on reception duties in order to gain knowledge and experience. * Communicate and liaise regularly with tenants and leaseholders and their representatives associations. * Support the Neighbourhood Housing Manager in monitoring activities and services including the production and or the analysis of data. * Ensure that all allocated duties are carried out in compliance with our Health & Safety policy, Financial Regulations, Standing Orders and other procedures. * Undertake project work specific to your areas of responsibility as and when required. * To be responsible for the counter and reception area, ensuring that it is tidy and welcoming and that leaflets and available material are up to date and displayed. Skills & Knowledge: * Knowledge and understanding of the role of a Local Neighbourhood Housing Office * Well developed communication skills both written and verbal to deal effectively and professionally with tenants, leaseholders, contractors, managers and staff. * Well developed IT skills (including Work, Excel and Ideally Orchard) * Ability to manage a number of complex tasks simultaneously * Ability to follow and record complex procedures and processes accurately