Operations Manager

Job Title: Operations Manager    This is a full time, office based (SL3 0DL) role with on-site parking. Hours : Monday – Friday, 10.30 – 19.30 with one hour lunch break. Holidays : 20 days per annum plus Bank Holidays, increasing to 25 days per annum plus Bank Holidays after 5 years.   Overview: Our client is seeking an experienced and highly motivated Operations Manager to oversee and optimize our logistics operations.   The successful candidate will be responsible for leading a dynamic team, ensuring accurate and efficient shipment processing.   As the Operations Manager you will play a crucial role in streamlining processes, enhancing efficiency, and maintaining the highest standards of service in the transportation and logistics industry.   Responsibilities: Team Management: Lead and oversee the courier, mail, art and freight operation at the Heathrow warehouse. Foster a positive and collaborative work environment. Conduct regular performance evaluations and provide constructive feedback. Develop training programs to enhance team skills and knowledge. Route Optimization: Liaising with the driver controller and driving team on a daily basis. Collaborate with the planning team to enhance route efficiency. Monitor and adjust routes to accommodate changes in demand or unexpected events. Implement technology solutions to improve route planning and tracking. Driver Management: Support the driver controller identifying problem routes / problem drivers. Manage driver schedules to ensure operational efficiency in processing shipments. Resolve issues and conflicts in a timely and effective manner. Quality Control: Establish and maintain quality control measures for shipments. Monitor and enforce adherence to standard operating procedures. Implement continuous improvement initiatives to enhance workflows, output rates and minimising processing errors. Warehouse: Oversee inventory levels and warehouse organization. Maintain a safe working environment and ensure adherence to Health and Safety procedures in the warehouse. Customer Service: Collaborate with the customer service team to address client inquiries and concerns. Liaise daily with both teams and resolve issues promptly to maintain positive client relationships. Ensure packing runs are managed efficiently and art shipments are held / released for shipping according to payment (schedules). Ensure that remail is processed daily and dispatched daily according to schedule. Cost Management: Monitor and control operational costs within budgetary constraints. Identify cost-saving opportunities and implement efficiency measures. Meet with courier and freight suppliers for service level and price negotiations. Compliance and Regulation: Ensure compliance with transportation regulations and industry standards. Keep abreast of changes in regulations and implement necessary adjustments. Work closely with legal and regulatory affairs to mitigate risks. Reporting and Analysis: Generate and analyse operational reports to track key performance indicators. (Delivery /transit times, operational errors, mis-deliveries etc) Provide regular updates to senior management on operational performance. Utilize data-driven insights to make informed decisions. Report above to the Board of Directors   Skills Required: Proficient with Microsoft Suite Excellent interpersonal skills and team player Problem solving and critical thinking  Qualifications: Education to A level or equivalent as a minimum. Bachelor's degree in Business, Logistics, or related field preferred but not essential.  Proven experience in logistics and operations management. Certified knowledge of import and export customs procedures and compliance. Experience in liaising with relevant HMRC departments. Certified knowledge of Dangerous Goods by Air, Sea and Road. Forklift licence.   If you are a results-oriented professional with a passion for optimising logistics operations, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and achievements