Customer Service Advisor

Customer Service Advisor  Housing Association  Temp to Perm £15p/h  The Role: Reporting to the Operations  Manager, the Customer Service Advisor plays a central  role in the  running of the Distribution Centre, providing a first class efficient and effective service to all our internal and external customers and working with all our  field based colleagues  and support teams enabling  them to provide an excellent operational service at all times. Responsibilities: Liaising with customers effectively to provide high levels of customer satisfaction and commercial success Providing product knowledge and support to field based colleagues and support teams Managing the effective delivery of customers material order requirements Collating and co-ordinating van stock deliveries to ensure no deliveries are missed and all colleagues  on each run receive their deliveries when expected. Answering incoming telephone calls, maintaining excellent customer service whilst dealing/resolving all issues. Ensuring  delivery dates and times are recorded accurately Prioritise and plan for any responsive colleague  orders/collections. Ascertaining  effectiveness of van stock deliveries, time's deliveries and void deliveries are met. Liaising  with the planning teams for colleague  holidays and sickness Processing orders by colleague by sending purchase orders to suppliers About you: Experience of dealing with customers Experience in using warehouse based stock system Excellent customer service skills Industry product knowledge Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure Attention to detail Good interpersonal skills Effective liaison with staff/other stakeholders to give information/find information/resolve problems Organisation and ability to time-manage work load The ability to develop and project a positive image of Great Places through personal, written and oral skills Empathy with our tenants and residents and willingness to deliver exceptional customer service Please apply or get in touch: (url removed) / (phone number removed) Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer