National Relief Manager

My client is recruiting for a National Relief Manager to cover the Management of Crematorium and Memorial Park sites Nationwide. JOB PURPOSE Directly responsible to the Operations Director for all operational aspects across all facilities. The right candidate will be fully trained in all aspects of the role to allow them to cover all sicknesses/Holiday periods delegated by the Operations Director. This will ensure the provision of a smoothly-run, high quality bereavement service which conforms in all respects with current status, local authority regulations and ICCM guidelines, and under our company policy. This role includes travel and working away from home up to 5 days a week. PRINCIPAL CONTACTS General Public Funeral Directors Company Directors Medical Practitioners Coroners Registrars (of Death) Clergy Contractors/Suppliers PERSON SPECIFICATION CRITERIA Skills/Abilities/Knowledge Good knowledge of legislation concerned with the statutory duties of a cremation authority regulations and the Environmental Protection Act 1990. Ability to communicate effectively in a sensitive, compassionate and confidential manner with customers in person or on the telephone and display a customer-focused approach to service delivery. Ability to communicate effectively with staff, to organize and prioritise workloads and to lead, motivate, develop and train staff. You will need to be a passionate about service excellence, people and show an empathetic and calm nature. Ability to work as a member of a team in any role. Ability to follow established statutory and office procedures. Excellent proven interpersonal, verbal and written communication skills. Ability to maintain accurate records in legible script and with the use of IT systems services. Numeracy skills sufficient to monitor budgets and deal with cash handling, recording and banking. High level of IT skills particularly Microsoft Excel and Word. Experience using a bespoke administrative system would be welcome. A knowledge of Health and Safety Legislation as it relates to a crematorium and ensuring appropriate compliance. Job holders must be of a height and strength to permit them to shoulder a coffin as part of a 4-person team during services. A hands-on individual able to work with different people in different scenarios. The ability to work across all disciplines within a crematorium – this includes: administration, banking, IT, cremation, chapel attending. (all training will be provided). Flexible approach to working and able to work away from home 5 days a week. OUT OF HOURS RESPONSIBILITIES 1. May be required to assist with the opening of new sites. 2. Out of Hours responsibilities during the week but no weekend working. RELIEF OPERATIVE RESPONSIBILITIES 1. To cover/support any facility that requires support, this will include working away. This will often occur at short notice so flexibility is a must. 2. To interchange rolls on request i.e. Manager/Admin/Chapel Attendant/Cremator operator under the above criteria. 3. To assist with the opening of new facilities and snagging lists. 4. To cover all sites (Nationally) if emergency cover is required. Apply Now. My client is recruiting for a National Relief Manager to cover the Management of Crematorium and Memorial Park sites Nationwide. JOB PURPOSE Directly responsible to the Operations Director for all operational aspects across all facilities. The right candidate will be fully trained in all aspects of the role to allow them to cover all sicknesses/Holiday periods delegated by the Operations Director. This will ensure the provision of a smoothly-run, high quality bereavement service which conforms in all respects with current status, local authority regulations and ICCM guidelines, and under our company policy. This role includes travel and working away from home up to 5 days a week. PRINCIPAL CONTACTS General Public Funeral Directors Company Directors Medical Practitioners Coroners Registrars (of Death) Clergy Contractors/Suppliers PERSON SPECIFICATION CRITERIA Skills/Abilities/Knowledge Good knowledge of legislation concerned with the statutory duties of a cremation authority regulations and the Environmental Protection Act 1990. Ability to communicate effectively in a sensitive, compassionate and confidential manner with customers in person or on the telephone and display a customer-focused approach to service delivery. Ability to communicate effectively with staff, to organize and prioritise workloads and to lead, motivate, develop and train staff. You will need to be a passionate about service excellence, people and show an empathetic and calm nature. Ability to work as a member of a team in any role. Ability to follow established statutory and office procedures. Excellent proven interpersonal, verbal and written communication skills. Ability to maintain accurate records in legible script and with the use of IT systems services. Numeracy skills sufficient to monitor budgets and deal with cash handling, recording and banking. High level of IT skills particularly Microsoft Excel and Word. Experience using a bespoke administrative system would be welcome. A knowledge of Health and Safety Legislation as it relates to a crematorium and ensuring appropriate compliance. Job holders must be of a height and strength to permit them to shoulder a coffin as part of a 4-person team during services. A hands-on individual able to work with different people in different scenarios. The ability to work across all disciplines within a crematorium – this includes: administration, banking, IT, cremation, chapel attending. (all training will be provided). Flexible approach to working and able to work away from home 5 days a week. OUT OF HOURS RESPONSIBILITIES 1. May be required to assist with the opening of new sites. 2. Out of Hours responsibilities during the week but no weekend working. RELIEF OPERATIVE RESPONSIBILITIES 1. To cover/support any facility that requires support, this will include working away. This will often occur at short notice so flexibility is a must. 2. To interchange rolls on request i.e. Manager/Admin/Chapel Attendant/Cremator operator under the above criteria. 3. To assist with the opening of new facilities and snagging lists. 4. To cover all sites (Nationally) if emergency cover is required. Apply Now