Account Handler - Commercial Insurance

Job Title: Account Handler - Commercial Insurance

Join our Existing Business Team!

Location: Hove, BN3 4QW, UK

Type of role: Full-Time. Permanent. Mon-Fri 9-5

Salary: GBP27,000 - GBP32,000

Our team is growing again Join Quality Care Group as a Commercial Account Handler supporting our Account Executives, managing clients, renewals, and new business, all in a thriving, supportive environment.

We continue to innovate and develop the portfolio, driven by a passion for the Care sector and our desire to deliver quality customer service with an ethos of care in every aspect of our operation.

Our work environment includes:

• Modern office setting
• Work-from-home days
• Regular social events

Key Responsibilities of the Commercial Account Handler

• Client Relations: Manage and grow client portfolio for retention and growth.
• Renewal Success: Achieve > 90% retention rate for policy renewals.
• Insurance Expertise: Handle changes, claims, underwriting, and additional covers.
• Business Expansion: Identify new opportunities, cross-sell business solutions.
• Technical Excellence: Address technical queries, champion client claims.
• Data Management: Keep systems updated, support SLAs and KPIs.
• Compliance & Learning: Uphold standards, pursue CPD and CII studies.

Quality Care Group is the UK's largest Independent Insurance Broker for the care sector. We provide specialist insurance solutions to care homes and domiciliary businesses across the UK. In addition, we also provide wider business solutions and services to the sector, including recruitment, risk control, business efficiency and wealth management.

We are very proud of our great office culture we have developed, professional but fun at the same time, there is a real feeling of support across all aspects of the business with all teams interacting to achieve the Quality service which we all live and breathe. A great place to thrive in your career and bring your personality to the team.

Qualifications and Experience required for this Insurance Account Handler role

• Working towards or willing to pursue CII exams.
• Strong commercial insurance and broking background.
• Familiarity with General Insurance products.
• Proven relationship management skills.

Skills required for this Insurance Account Handler role:

• Strong communication, adaptability, and teamwork.
• Thrive under pressure, effective decision-maker.
• Negotiation skills, autonomy, workload management.
• Proficiency in Microsoft Office Suite.

Rewards and Benefits as an Insurance Account Handler:

• Competitive GBP25,000 - GBP32,000 salary
• Professional growth, CII studies, inclusive work environment.
• Work-life balance flexibility.
• Company events
• Free parking
• On-site parking
• CashPlan (after probabtionary period)
• Private medical insurance (after qualifying period)
• Company pension (after qualifying period)
• Work from home (post probabtion period)

Apply Today: Elevate your career with Quality Care Group as a Commercial Account Handler. Ready for the challenge? Send your CV and a cover letter highlighting your fit for this role.