Business Rates Officer

Business Rates Officer

Newham

Job Role

Deal with all internal and external customers enquiries in a courteous, approachable, helpful and professional manner.

Ensure customer enquiries and complaints are effectively resolved liaising with other departments as necessary.

Ensure cash collection is maximised.

Prepare schedules for the setting of program parameters in accordance with operational requirements and to set the parameters and run batch programmes as required.

Control and reconcile interfaces and suspense accounts and the Local Valuation List.

Identify cases suitable for recovery and have appropriate skills to choose the best method of recovery to ensure payment.

Ensure that Business Rates debts are collected in accordance with the legislation, procedures, codes of practice and Data Protection Act.

Amend and update existing accounts with relevant amendments in accordance with procedures.

Obtain relevant information, make payment arrangements with customers and process methods of payment changes.

Prepare timely refunds after carrying out appropriate checks in accordance with the office guidelines.