Customer Service Advisor

Customer Service Advisor
Location: Stroud, Gloucestershire
Hours: 08:30 to 16:30, Monday to Friday (with an early Friday finish )
Salary: GBP26,000 to GBP30,000 per annum DOE

Our client is looking for a driven and personable customer service advisor to join their team. This is a busy phone based role, so you must have some experience in a similar role.

Key Responsibilities of a Customer Service Advisor

• Ensure excellent customer service is always provided.
• Resolve customer equerries in a timely manner.
• Answer any inbound calls.
• Escalate customer concerns as required.
• Manage and build customer relationships.
• Communicate customer feedback to the Customer Services Manager.
• Liaise with internal departments to improve quality
  
  Key Skills of a Customer Service Advisor
• Customer service experience in an office environment
• Ability to build strong internal and external relationships.
• Confident talking on the phone and replying to emails.
• Excellent time management and multitasking skills.
• Drive to succeed and progress.
• Full UK licence

For more info please contact Katie or Sophie at First Base