Customer Service Coordinator

Lloyd Recruitment Services are working with a global business in Uckfield who are seeking a Customer Service Coordinator to join their team on a fulltime, permanent basis.

Salary, Benefits, and Perks:

• Salary: 24,000 plus excellent company benefits
• Hours: Monday to Friday
• 25 days holiday + Bank Holidays
• Pension: up to 5% matched
• Discounts across retail / hospitality
• Opportunity for growth in a modern workplace with a great company culture
• Free onsite parking
• Must be a driver due to location

As the Customer Service Coordinator, your role is pivotal in delivering exceptional service to clients.

Responsibilities include:

• Address customer enquiries promptly and efficiently via email and telephone
• Resolve customer issues in a timely manner
• Support colleagues in handling difficult customer situations
• Monitor and manage customer feedback and satisfaction metrics
• Create invoices and manage customer accounts
• Schedule engineers' workload and process parts requests
• Coordinate staff, Service Engineers, and customers
• Update customer portals with relevant information
• Identify and pursue service opportunities from the existing customer base
• Follow up on service opportunities
• Ensure timely service contract renewal and overall customer retention

Requirements:

• Previous customer-facing experience in a fast-paced environment
• Experience in key account management and sales
• Growth mindset and solutions-oriented
• Excellent listening, communication, and relationship management skills
• Team-oriented with excellent multitasking and attention to detail
• Ability to remain calm under pressure and excellent problem-solving skills

Refer a friend and earn up to 500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of 500. Full details can be found on our website.

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.