Public Information Assistant

Post title Public Information Assistant

Salary & Grade GBP27,920 per annum (pay award pending) Grade

Location Wellington House, Leeds / Hybrid

Hours 37 hours per week Full time

Tenure Permanent

Closing date: Sunday 13 July at 11:55pm

Please note that the Combined Authority will consider requests for part-time working and/or job share.

We currently have a vacancy for a Public Information Assistant to join our Bradford Bus Station team. Are you an energetic friendly person who likes to help others? This role is highly customer focused, ensuring all enquiries are taken care off and the customer is assisted 100% of the time. You will be assisting the Bus Station Manager to ensure the station runs as smooth as possible, in the safest possible way, whilst also building a rapport with bus operators and keeping customers up to date with any delays. So if customer satisfaction is your goal, then this could be the role for you!

Our Offer

Alongside a competitive salary, we offer an excellent benefits package including:

• 28 days Annual Leave (increasing upon years of service) plus Bank Holidays.
• Generous Employer-Contribution Pension Scheme.
• Free Travel on rail and buses across West Yorkshire with the MCard (Zones 1-5).
• Flexible Working Practices with Health & Wellbeing initiatives, including agile working options, as well as a generous flexi-time scheme to ensure you achieve the best work/life balance and career goals.
• Bright, airy, modern office space, with all latest technology, just a 2-minute walk from Leeds Train Station.

The Role

Reporting into Bus Station Manager, your key responsibilities will include:

• Assisting Customers with enquiries regarding timetables and bus routes.
• Directing customers to the correct stands.
• Ensuring contractors and visitors are signed in and indicted to site.

About You

You will have the following key skills, attributes, education and experience:

• Being pro-active, approachable and have the ability to approach customers to offer assistance.
• Being a good timekeeper.
• Working well as part of a team.
• Experience in Customer Services.
• A good knowledge of Bradford and West Yorkshire.

To Apply

If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.

Further Information

The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity. or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.

Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met.

Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis.