Assistant Manager - Travel Agency

Leading Travel Agency and Tour Operator brand that is known for its mid to luxury product and its personal service, is seeking an experienced Assistant Manager to join their Nottingham Retail Travel Branch. Whilst they promote their own holidays, they have full flexibility to sell from a wide range of Tour Operators, ensuring you can truly offer customers what they want, and enjoy selling a wide variety of worldwide itineraries, whilst assisting other team members and supporting the Manager. Offering a basic salary 28k pa plus commission (OTE 35k pa) wide-ranging benefits (detailed below in The Package) this is a fantastic opportunity if you have management, team leader or supervisory experience within a the sales team of a travel company

JOB DESCRIPTION:

Working in a retail travel branch for a company that put customer experience at the heart of what they do, your duties will be as follows:

• Share your wealth of experience and knowledge to those starting out on their retail travel journey as well as existing team members.
• Provide a strong support to the Store Manager with the successful day to day running of the store and its development, deputising as and when necessary
• Deliver sales targets by maximising profit and potential sales opportunities at all times whilst offering an exceptional and personalised service.
• To assist, lead, motivate and energise your team, identifying training and development needs, along with recognising your individual staff's potential and promoting it.
• Delivering a personal service to inspire your clients, listening to their requirements and tailoring the holiday to meet their needs
• Full flexibility to sell the in-house tour operator or use other suppliers to get your customer what they are looking for
• This is a brand synonymous with luxury and whilst it is, they can offer holidays for different budgets and for different types of holidays
• Managing the customer journey, once they have booked, staying in touch, handling any amendments and upgrades, checking in following their trip, encouraging repeat business
• Working a rota 5 days out of 7 Mon-Sun between (Apply online only) (no late evenings!) fully branch based

EXPERIENCE REQUIRED:

We are seeking candidates with previous experience of working in a retail travel agency or in travel sales from a Tour Operator, or online travel agency with management experience. You will have good worldwide destination knowledge and your will pride yourself on building a rapport with customers, and offering the best personal service.

THE PACKAGE:

Whilst the basic salary of 28l pa and an OTE of 35k pa, there is so much more on offer! There are additional incentives to win cash, vouchers and holidays, annual leave starts at 25 days and increases with service, Perkbox, providing discounts across thousands of retailers, matched contributory pension scheme, season ticket loans on public transport, significantly enhanced maternity & paternity leave, free travel insurance, discounted travel, at least one educational every year. There is excellent training with realistic opportunity for internal promotion. This is a company that values and rewards its staff!

INTERESTED?

Please follow the instructions to apply attaching your CV. This vacancy is being managed by Claire Muge I can be contacted on (phone number removed) or (url removed) Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry! We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually