Pre-Offer Case Manager

Pre-Offer Case Manager Case Management West Malling, Kent GBP26,000 An exciting opportunity has arisen for a highly motivated individual to join a dynamic pre-offer Case Management team within a well-established Buy-to-Let lender. With over 25 years of experience in the UK mortgage market, this firm is known for delivering exceptional service and innovative mortgage solutions. The role of Pre-Offer Case Manager is central to the success of the mortgage application journey. Working closely with departments such as Sales, Risk and Underwriting, the successful candidate will manage a pipeline of applications, ensuring they are processed efficiently through to the offer stage. Key Responsibilities:

• Build and maintain strong relationships with brokers and clients
• Act as the first point of contact for queries on mortgage applications
• Provide accurate updates and resolve queries efficiently
• Liaise with internal teams and external partners to meet business requirements
• Monitor application progress and ensure system accuracy
• Pre-approve valuation reports and supplementary documents

What We're Looking For:

• Excellent customer service and communication skills
• Strong stakeholder management and telephone communication abilities
• A proactive, detail-oriented team player who thrives in a fast-paced environment
• Confidence to work independently and adapt to shifting priorities
• Ambition for personal growth and professional development

Key Skills & Competencies:

• Customer-focused with a drive to exceed expectations
• Adaptable and flexible with a proactive approach to change
• Strong team ethic and collaboration skills
• Effective planning and monitoring of workload
• Clear and fluent communicator, both written and verbal

Why Join?

• Private Health Care
• 4% Pension contributions
• 25 days holiday plus bank holidays
• Death in service cover
• Regular social events and team-building activities
• Monthly dress-down Fridays
• CPD and supported training
• Free parking
• Annual salary reviews and bonus scheme

Be part of a company that values teamwork, continuous improvement, and positive contributions. If you're passionate about providing outstanding customer service and want to grow your career in a supportive and professional environment, this could be the perfect role for you. Interviews taking place now, contact Helen at ME Recruits today to find out more! In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.