Night Customer Services Support Operators

This is a fantastic opportunity for candidates with previous call centre experience.

Details

• Hours are between 19:30-06:00 Monday to Friday and 16:30-09:30 Saturday, Sunday and Bank Holidays.
• 30 hours per week - 5 Days a week
• 6 hour shifts
• 15.26per hour
• 1 weekend in 3 with days 2 days off in lieu in the week.
• Role is not easily accessible via public transport, full driving license is a must for access to the role in the early/late hours.

Duties include

• Developing a strong understanding of the customers requirements.
• Monitoring of fault management systems
• Take calls from customers, switchboard callers and other members of the public.
• Follow Daily Tasks schedule
• Pay close attention to relevant contract information
• Handle and respond to emails and actioning according to the relevant contract

What does the ideal candidate look like?

• Ability to work under pressure and handle multiple tasks
• Follow processes
• Make decisions
• Experience with Microsoft and CRM Systems

If this sounds like you, please APPLY NOW! This role is starting immediately

INDCT