FM Contracts Manager

• Contract Management:

  • Managing the performance of site teams against agreed Service Delivery Plans and Key Performance Indicators (KPIs).
  • Ensuring compliance with contract terms and conditions, including legislative and statutory requirements.
  • Managing the procurement of services and goods, ensuring value for money and efficiency.
  • Overseeing the invoicing and payment processes, minimizing aged debt and ensuring timely payments.

• Client Relationship Management:

  • Building and maintaining strong relationships with key stakeholders, including the client, SPV (Special Purpose Vehicle), and internal teams.
  • Ensuring excellent customer service and meeting client expectations and demands.
  • Managing communication and reporting requirements related to the contract.

• Operational Management:

  • Overseeing the delivery of FM services, including hard services (e.g., M&E maintenance), soft services (e.g., cleaning, security), and other related activities.
  • Managing budgets, forecasts, and financial reporting for the contract.
  • Ensuring the effective management of resources, including staff, contractors, and equipment.
  • Overseeing the management of projects related to building upgrades and asset replacements.

• Safety and Compliance:

  • Ensuring compliance with health and safety regulations and company policies.
  • Monitoring and managing operational risks.
  • Ensuring compliance with quality management systems (e.g., ISO9001).

• Team Management:

  • Leading and developing a team of Service Managers.
  • Providing guidance and support to team members.
  • Ensuring effective communication and collaboration within the team.

Skills and Experience:

• Proven experience in contract management, particularly within the facilities management sector.
• Strong understanding of FM service delivery, including hard and soft services.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in financial management and budgeting.
• Knowledge of health and safety regulations and compliance requirements.
• Experience in managing and leading teams.
• Ability to build and maintain strong relationships with stakeholders