Customer Accounts Administrator

Working hours: 8.30am - 4 pm Monday, Tuesday, Wednesday and Friday

Job brief

Plumbs' Dairy are looking for a reliable Customer Accounts Assistant. Your primary role will be to ensure that you are accurately recording what has been delivered to each customer daily. You will also be ensuring the rest of the team (over 30 milk men and women) have adequate information and support to be able to do their work efficiently.

As a small family run business, we pride ourselves on outstanding customer service and getting it right for each of our 10,000+ doorstep deliveries. With such a large amount of customers, that means having excellent attention to detail as well as being able to multi-task in a busy environment. Your tasks will include customer account management using our bespoke database, ensuring that the delivery drivers rounds books are kept exactly up to date with deliveries due, deliveries made, and payments made, dealing with customer emails and calls, handling customer payments either over the phone or via BACS, dealing with any complaints, and other general administration. The ideal candidate will be competent in prioritising and working with little supervision. They will be self-motivated and trustworthy. They will also be able to work efficiently in a somewhat repetitive but busy role, without losing any attention to detail.

Responsibilities
Dealing with customer enquiries regarding their account both on the telephone and via email each day
Taking payments from customers over the telephone and via the post, and logging them securely and accurately against the relevant accounts
Accurately recording large numbers of BACS payments against relevant customer accounts
Keeping the delivery drivers rounds books and customers' accounts completely accurate and communicating any changes with the relevant milkman/woman
Acting as the first point of contact for any customer complaints - either dealing with personally over the telephone or email with excellent interpersonal skills or escalating where necessary
Chasing customer debts where an account hasn't been paid (sending reminders, letters, calling customers etc) and taking further action where necessary
Creating promotional leaflets to promote seasonal offers
Assisting colleagues whenever necessary

Requirements
Experience in an office and/or customer service role
Outstanding communication and interpersonal abilities, both in person and via email
Ability to work well within a small team
Able to multi-task in a busy role without losing attention to detail, in a calm manner
Excellent organisational skills
Familiarity with office management procedures

Job Types: Part-time, Permanent

Pay: From GBP18,220.80 per year

Benefits:
Casual dress
Employee discount
On-site parking

Experience:
customer service: 2 years (required)

Work Location: In person