Process Analyst

Our leading Financial Services Sector Client is continuing a high growth trajectory, coupled with an ambitious transformation programme are now seeking an experienced Process Analyst to join a busy, established team.

NOTE: this role is office-based on the Isle of Man, hence requires applicants already located on the island or willing to relocate.

The Process Analyst will be responsible for enhancing operational efficiency by analysing and redesigning existing business processes. Duties will include:

• Reviewing 'As Is' Processes: Conducting thorough analysis of current processes and utilising use of available MI to identify inefficiencies, bottlenecks, and areas for improvement
• Process Redesign and Optimisation: Re-engineering processes to reduce end-to-end timelines, eliminate waste, minimise customer effort, and emphasise first-point resolution
• Digital and Robotic Integration: Identifying opportunities to utilise digital tools and robotic process automation (RPA) for streamlined workflows and enhanced productivity
• Collaboration and Documentation: Working closely with other teams/departments to document updated procedures, ensuring alignment with best practices and group standards to ensure a smooth roll out of procedural improvements
• Relationship Management: Lead the ownership and delivery of broker dashboarding across the Group, ensuring timely and accurate reporting of key account information (e.g. AUM and in-flight transactions) whilst collaborating with stakeholders (IT, Operations and Relationship Management) to enhance visibility of communication at critical transaction points and intervals

The ideal candidate for the role of Process Analyst will have:

• 2 - 5 years' relevant experience Financial Services
• An understanding of the risk andcompliance environment
• IT/Business Degree or similar relevant qualification
• Lean 6 Sigma or similar qualification
• 2 years plus experience in process documentation/analysis driving process improvement