IT Helpdesk Technician

Position: IT Helpdesk Technician

Location: Newcastle

Salary: Up to 25,300

Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you!

The Role

As an IT Helpdesk Technician, you will play a pivitol role for our clients, providing prompt and professional technical support. Your main responsibilities will include:

• Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems.
• Troubleshooting: Diagnosing and resolving hardware and software problems.
• Remote helpdesk and visit to local schools in the area
• Escalation: Escalating complex issues to higher-level support teams as necessary.
• Documentation: Maintaining accurate records of issues and resolutions.
• Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates.

Technical Skills -

• Windows OS/Server
• Active Directory & Group Policies
• Office 365 & Azure Administration
• Software Troubleshooting
• Basic knowledge of IT Systems and Networks
• Bespoke Software Training

What We Offer

• Professional Development: Opportunities for training and career progression.
• Supportive Environment: A collaborative team culture where your contributions are valued.
• Comprehensive Benefits: Including health insurance, pension scheme, and paid time off.

About You

• Customer Focused: Excellent communication skills and a customer-oriented approach.
• Problem Solver: Strong analytical skills with a keen eye for detail.
• Team Player: Ability to work well within a team and independently.
• Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential.

How to Apply

We would love to hear from you. Send your CV and a cover letter to (url removed).

Join us and become a vital part of our mission to provide exceptional IT services. Apply today!