Helpdesk Administrator

Job Title: Helpdesk Administrator
Location: South Lanarkshire
Salary: 27,000 per annum
Contract Type: Full-Time, Permanent

Overview:
FM Search & Select are recruiting on behalf of our Client for an organised and proactive Helpdesk Administrator based in South Lanarkshire. This is a great opportunity to join a busy FM team and play a key role in supporting day-to-day maintenance operations and client service delivery.

Key Responsibilities:

• Act as the first point of contact for incoming maintenance requests via phone and email

• Log and prioritise jobs accurately using the CAFM (Computer-Aided Facilities Management) system

• Schedule and dispatch engineers based on urgency and availability

• Monitor job progress and update records accordingly

• Liaise with internal teams, contractors, and clients to ensure timely resolution of issues

• Produce daily, weekly, and monthly reports on job statuses and SLA performance

• Maintain accurate records of communications and job updates

• Assist with invoicing, compliance documentation, and other administrative tasks as required

Requirements:

• Previous experience in a helpdesk, customer service, or administrative role (ideally within facilities management or a similar environment)

• Strong IT skills, including proficiency in Microsoft Office and CAFM systems

• Excellent communication and interpersonal skills

• High attention to detail and strong organisational abilities

• Ability to work well under pressure and manage competing priorities

Benefits:

• Competitive salary of 27,000

• 25 days annual leave plus bank holidays

• Pension scheme

• Training and development opportunities

• Supportive and friendly working environment