Housing Manager

Housing Manager

Hybrid working - office location MK

up to GBP54k per annum

ENB are partnered with our housing client who are seeking a Housing Manager to join their organisation on a full time, permanent basis.

As the Housing Manager, your role will be to manage and support the Housing Officers, Housing Allocations Officers, and other housing staff delivering high-quality tenancy and housing services.

The current team size is 6 people but team size will grow over the next 12-18 months.

The Housing Manager plays a key leadership role, with direct responsibility for overseeing all the day-to-day operations and ensuring the delivery of excellent tenancy management, allocations, estate services and customer care.

Prior experience within a Senior Housing Officer or management role is desirable and knowledge lease and management agreements will be essential.

Key highlights of experience (full job description will be given to interested candidates)

• Oversee the delivery of all aspects of tenancy and estate management including rent arrears, anti-social behaviour, tenancy sustainment and former tenant arrears
• Ensure all housing management activity complies with the with the allocations policy, local lettings plans and section 106 agreements
• Ensure the efficient marketing, assessment, and allocation of homes
• Monitor voids and relet performance, working to reduce turnaround times and maximise income
• Ensure residents are informed, involved and engaged through regular communication and participation
• Support effective complaints handling and resolution in accordance with the Housing Ombudsman Complaint Handling Code
• Monitor tenant satisfaction and lead initiatives to improve service experience
• Liaise with managing agents and contractors to ensure high standards of repairs, maintenance and compliance
• Support estate inspections and ensure follow-up actions are completed
• Work collaboratively with the Asset Management team to ensure homes meet required standards and compliance obligations
• Ensure compliance with regulatory standards, housing law, and business policies and procedures

Experience required:

• CIH Level 3 Certificate in Housing Practice or equivalent
• Experience working in housing management
• Understanding of housing allocations policies, S106 and local lettings plans