Customer Care Coordinator

Customer Care Coordinator

Location: Theale

12-Month FTC

Salary: Negotiable

Shift pattern options:

• Working: Tuesday to Saturday 12 noon to 8pm or
• Working: Sunday to Thursday 12 noon to 8pm

Our client based in Theale is recruiting for a Customer Care Coordinator on a 12-Month Fixed Term Contract.

As the Customer Service Advisor, you will be responsible for:

• Providing outstanding customer service to improve customer satisfaction and nurture client relationships
• Handling inbound telephone calls promptly and efficiently
• Proactively resolving customer enquiries
• Producing quotations and estimates
• Processing purchase orders
• Coordinating email traffic within shared inboxes

The successful Customer Service Advisor will have the following related skills / experience:

• Excellent communication skills
• Excellent written skills
• Good IT skills to include Excel, Word and Outlook
• Strong attention to detail skills
• Self-motivated with a flexible can-do attitude
• Good inter-personal skills, must be able to work as part of a team as well as individually

Benefits:

• Private healthcare
• 25 days holiday + bank holidays
• Employees assistance programme
• Salary sacrifice pension
• Electric car scheme
• Cycle to work scheme

This role could become home-based after training and is home-based at weekends.

Please send your CV or contact either Kate or Lindsay to discuss this opportunity.