Customer Service Coordinator

Contract Scotland has an immediate opportunity for a Customer Service Coordinator to join our client based in Stirling. This is a Temp to Perm contract, with an immediate start, GBP11.44 per hour.

You will be office-based, Monday to Friday 9am to 5pm and the job itself involves:

• Answering calls from vulnerable customers and placing orders for their medical requirements
• Dealing with calls relating to faulty equipment and arranging engineer to attend customers home
• Listening to customers and dealing with each call with empathy, ensuring the customer is happy with the outcome
• Liaising with engineers and drivers to ensure deliveries and fault fixing appointments are on schedule, updating customers with any changes
• Updating system with call notes

You must enjoy dealing with people and will always want to ensure the best outcome for customers. You will have an excellent telephone manner and will be comfortable dealing with customers and their families, who may be a little distressed.

If you are interested in applying for this role please apply with a copy of your most recent CV or, for more information please call Gemma Gardiner on (phone number removed) quoting J43907

Legal Information:
We act as an employment agency for permanent work and as an employment business for temporary work.

For roles in the UK, applicants must be eligible to live and work in the UK.

We value diversity and promote equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all areas of society and can discuss any reasonable adjustments to support your application.