IT Helpdesk Analyst

Are you a skilled IT professional with a passion for problem-solving and a customer-focused mindset? My client, a global organisation at the forefront of innovation in their industry, is seeking an IT Helpdesk Analyst to join their dynamic support team. You ll play a vital role in providing technical support across Europe, the USA, and Asia as part of a follow-the-sun 24/7 model.

This role is ideal for someone with at least 1 years' experience in 1st line support who thrives in fast-paced environments and enjoys working both independently and collaboratively.

• Deliver professional support via email, phone, and service desk portal to remote and on-site users
• Log and manage incidents through to resolution using an ITSM tool
• Monitor systems and respond proactively to alerts
• Manage IT assets and user access to internal and third-party systems
• Support and maintain hardware/software systems and resolve technical issues

• Experience in a Service Desk/Desktop Support role
• Strong communication and troubleshooting skills
• Familiarity with ITSM tools (e.g., Freshservice) and ITIL processes
• Solid knowledge of Windows desktop/server environments, Active Directory, and basic networking
• Experience with business systems like SAP B1, Salesforce, and endpoint management tools like InTune
• Exposure to O365 or Google Workspace

• Competitive salary based on experience
• Pension and private healthcare (single cover)
• Employee rewards platform with discounts across major retailers
• Ongoing training and professional development

If you're ready to grow your IT career in a collaborative and supportive global environment, we d love to hear from you.

Apply now to join a team that s making a real impact through technology.